Refund policy

All sales are final. SimplicityX does not offer returns, refunds, or exchanges unless an item arrives damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect item, you must contact us within 3 days of delivery at smplxteam@simplicityx.com. Please include your order number and clear photos showing the issue.

For eligible damaged or defective items, SimplicityX will first attempt to provide a replacement or exchange. If a replacement is unavailable, we will determine the appropriate resolution.

Items that have been worn, washed, altered, or damaged after delivery are not eligible for replacement.

Please review your order, including your selected size and shipping information, carefully before completing your purchase.